Frequently Asked Questions

WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
You may place your order and pay with a credit card by phone at 1.888.635.4677

WILL TAX BE CHARGED ON MY ORDER?
No Taxes will be added unless you are in Utah.

WHAT CURRENCY ARE PRICES IN?
All Prices are in United States Dollars.

WHAT ARE YOUR SHIPPING RATES?
Please look at our shipping info page.

WHAT CREDIT CARDS DO YOU ACCEPT?
We are happy to accept MasterCard, American Express, Discover, Paypal and Visa. All Credit Card information is processed through our secure server.

CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded. There will also be a 15% restocking fee.
*IMPORTANT Items personalized as per order cannot be returned. No custom orders will be returned. 

WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the manufacturer. 

CAN I SHIP TO A P.O. BOX?
Express Air orders can not be shipped to a P.O. Box address. All regular ground orders can be sent to a P.O. Box address. Orders being delivered to a P.O. Box can take an additional 2-3 business days to arrive.

HOW SECURE IS YOUR WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. 

If you have any questions about shipping contact us at support@lovethebride.com